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PRO Chemical & Dye :: SHIPPING INFORMATION

SHIPPING INFORMATION
 

Please Read Carefully!

  We do not require a minimum order nor do we offer wholesale pricing. All shopping cart orders are shipped out from our warehouse in Fall River, Massachusetts, and are not guaranteed to ship out the same day, but we will sure try our best!

USPS/United States Postal Service

The United States Postal Service offers First Class Mail and Priority Mail. Packages weighing over 13 oz. (including packaging) are automatically designated Priority Mail by the USPS and can only ship that method. These two methods are essentially the same service and receive the same treatment by the USPS. Tracking capabilities have improved and delivery times may vary, approximately 2-5 business days for continental US.

Although, we only offer a few USPS shipping methods online. USPS offers many other options. Example: Flat Rate and Regional A, B & C boxes. All of these boxes are specifically designed & sized to offer a savings to you. If you do not see a method of shipping listed and would like to have it shipped a specific way or a cheaper way then offered online, please indicate that in the "customer notes" section before submitting your order, and we will gladly see what we can do for you. We have realized that as sophisticated a shopping cart may be, it cannot determine which box your products will fit in until your package is physically packed.

Please keep in mind when selecting USPS Priority Mail and other shipping options, the time frame listed online is transit time only. (That means this is the time it usually takes to get your package, once it has left our facility.) Also, please keep in mind when selecting your shipping method, the day you place the order, holidays and sundays are not included in the transit time. EXAMPLE: If you place an order Priority Mail and you live in Kentucky, it will take approximately 2 to 3 days. If the order is placed on Sunday , the business day that the order is processed is Monday. Tuesday would be the first day of transit. If you should need help determining your needs, please feel free to contact customer service at
1-800-228-9393. 
 
PLEASE NOTE: The above services are not available to every zip code in the continental US .
 
INTERNATIONAL CUSTOMERS:
 
FIRST CLASS MAIL:Packages weighing 4 pounds or less. There is tracking capabilities and delivery times may vary by country and location. Approximately 10-15 days for delivery, depending on customs.

PRIORITY MAIL: Packages weighing more than 4 pounds. There is tracking capabilities tracking and delivery times may vary by country and location. Approximately 6-12 days for delivery, depending on customs.

HANDLING & INSURANCE CHARGE:

If you would like us to ship USPS, we must insure all packages and add a small handling fee as stated in the chart below. This is a handling charge that covers the increases in fuel surcharges and because we use a
3rd party Shipping Module, they require every package to be shipped with delivery confirmation.
We try to keep this as minimal as possible.
Thank You for understanding.
Under $50 $1.50
$51 - $100 $2.00
$101- $150 $2.50
$151- $250 $3.00
$251- $500 $4.50
$501- $1000 $6.50
Over $1000 $8.50
Each Additional package add $1.50
 
INSURANCE CHARGES FOR USPS ONLY:
0 to $50 - .80
$51 to $100 - .90
each additional $100 - .90
 
 
INSURANCE CHARGES FOR UPS ONLY:
.95 per hundred
 
UPS/United Parcel Service and FedEx Ground
These carriers do not deliver to a Post Office Box.
UPS/United Parcel Service and FedEx Ground
These carriers do not deliver to a Post Office Box.
We need your full street address.
 
Are you considered Residential or Commercial? This is how your Shipping Company determines what rate to charge you.
Residential Deliveries: any person or persons operating a business out of their home. If you are in a very rural area, there is an additional $4.00 charge that is applied to your shipping rate by UPS & Fedex Home.
Commercial Deliveries: any person or persons operating a business out of a
commercial building.
International Shipments: For your convenience, we ship worldwide Via UPS Standard or Fedex.
 

Upon receiving your order, if all items do not fit in one box, please note that the shipping price would be different than quoted in your shopping cart.
Even the most advanced shopping carts can not determine if a package will be a multi package. In other words, any discrepencies that may occur, a customer service representative will contact you immediately. Thank You for your understanding!

PLEASE NOTE: During the winter months, we only ship freezable items on Mondays thru Wednesdays due to the fact that Fedex and UPS do not have heated trucks.

If you would like your order shipped any other way, please contact our Customer service reps.

Schools & Institutions: Orders must be on a signed purchase order. For all credit accounts, terms are either Net 10 or Net 30 days with a 1.5% per month charge on balance due over 35 days. There is a minimum finance charge of $0.50 per month on all outstanding balances under $10.00. Please note that new orders cannot be shipped if there is an outstanding balance. In order for us to bill you, we must have a purchase order number.

Claims & Damages: Inspect your shipment upon arrival and report any losses or damages to us within 30 days of receipt. If your order is damaged, keep the box and all packing materials and contact us at 1-800-2-BUY-DYE immediately.

Returns: Please contact us by mail, phone, fax, or email before returning anything. Returns must be made within 30 days of receipt of goods. You must have a return authorization number to receive a refund or replacement. Items returned for refund must be unopened and undamaged (unless by shipping). Color Charts, Books, DVDs are non-returnable. There is no credit given for material returned without authorization. If your order is returned, all shipping charges plus a 25% restocking fee is applied to your account. This balance must be paid prior to shipping any future orders. If your check is returned, for whatever reason, you must submit a new check for the total plus a $25.00 returned check charge.

 
 
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